Questions frequently asked by customers about SPORT CAMERA
and our responses are introduced here.
You can't replace for CM-1100 but you can for CM-2000.
Lithium-ion battery (CM-BT01) is separately sold.
You can't. Please do not demount as it impairs waterproof function. Demounting is not covered by insurance.
It's sold separately.
Please use Micro SD/SDHC/SDXC class 10 or higher (storage is up to 128GB)
Due to the specification of the lens, both still photos and videos get distorted.
When CM-1100 is turned on, the LED lights up for about 2 seconds. This indicates how much SD card capacity and battery level are left.
Please confirm "ON/OFF of power"in this video.Please confirm "ON/OFF of power"in this video.
Micro SD card possibly has a problem. Please check with a new micro SD card.
Images get rough and blurred when shot at dark places.
Please use a blower for cameras to get rid.
Please comply with regulations for radio by country when using Bluetooth and ANT functions of the product.
This product is allowed to be used in the following countries.
Member states of European Union, Member states of European Free Trade Association, Monaco, San Marino, United States of America, Canada, Japan, China, Korea, Australia, New Zealand
Please charge in case of error message "E5" for CM-2000.
For CM-1100, please press Wi-Fi/POWER button. If the camera doesn't start normally, please try the following steps.
① Please charge if the lamp on the left flashes in red without error sound.
② The battery power is empty if the lamp doesn't flash without error sound. Please charge the camera.
The camera may be frozen if it doesn't respond to any operation.
For CM-2000 if it doesn’t' respond to any operation, please reset by removing and re-inserting the battery.
For CM-1100, please reset the camera by pressing Wi-Fi/POWER button and REC/STOP button for eight seconds at the same time.
Video that introduces procedure of connecting method is available. Please check "Smartphone and connection" on this video.Please check "Smartphone and connection" on this video.
For CM-1100 and CM-2000, you can delete or copy videos and still photos saved in Micro SD card when the cameras are connected to a computer with USB code.
Some iPhones need double or more storage of the video file when copying the video files to them.
Also, depending on the combination with the OS, 3 times or more storage may be needed.
Please ensure the available storage is enough, when copying video files to iPhones.
The followings are how to check the battery level.
For CM-2000: Check battery Icon on LCD.
For CM-1100: Check the left-side LED which lights up for two seconds when the camera is turned on.
(Red: Need to be charged, Orange: half empty, Green = sufficiently charged, lights up for two seconds)
Due to the characteristics of the lithium-ion battery, the battery may become unable to be used if left uncharged for a long time. Periodical use is recommended even when not using.
Use the recommended QuickTime Player to playback Angle Free function enabled videos.
If you use other video playback players, video playback may not be possible or only audio may be available with the "Angle Free" function enabled.
When the Angle Free function is enabled, the filming angle will be fixed when filming begins.
Check the image with your smartphone before shooting, or start shooting when there is no vibration. When the Angle Free function is not required, it is recommended that you turn off the function before use.
Wi-Fi can't be connected when the camera or smartphone is under water.
You can change the password under “Settings”>>“SSID setting” of the app. The current password is shown in the “Password” field, after deleting it once, enter the new password in 8 - 16 characters. In addition, enter the password that has been set in “Check the password” again to confirm it.
Wi-Fi connection can't be setup during shooting. Please stop the shooting and setup Wi-Fi connection.
Videos may be not able to be played smoothly depending on the performance of the computer.
Shot data can be saved in smartphones with smartphone applications. However, you can't save the data if the smartphone doesn't have enough available storage.
Also, the data can't be directly saved in the SD card that is connected to the smartphone. Please copy the data on the smartphone first, and copy it to the SD card.
In case Wi-Fi is disconnected during saving, the data can't be saved on the smartphone.
You can start recording by double clicking the switch on the right on ST-R9170/R9150/9070 and stop recording by double clicking the switch on the left. It needs to be connected to DI2 wireless unit and one of SM-EWW01/EW-WU101/EW-WU111/SC-M9051/SC-MT800 by an ANT+ connector.
Some modes can't be selected depending on the combination of angle, image quality and image stabilizer.
In that case, the modes are displayed in gray and can't be selected. Please shoot in the modes you can select.
You can't use GPS Auto Rec with CM-1100.
The function is only for CM-2000.
It is dependent on your computer setting. Change the display setting of your computer.
・.NET Framework 3.5：
".NET Framework 3.5" is not installed or disabled. Install or enable ".NET Framework 3.5" and then start SHIMANO Camera Editor.
・Microsoft visual C++：
Microsoft visual C++ might not be installed. Install Microsoft visual C++.
It might take time for SHIMANO Camera Editor to start depending on the performance or environment of your computer.
You cannot edit video which has already been converted.
Open the project you used to edit the video and edit the project.
You can't combine video files. Also, video combined using other software cannot be loaded.
The video has still been loaded in the background. Therefore, the application can't be started until the loading is completed. Wait for a while or force-quit the application by selecting "Force-quit the application".
You can only select at 1 second interval but not between intervals.
Because a part of the image is cut out and enlarged for the correction, the resolution of the image may look low.
It looks like the surrounding area disappeared because of the specification of the correction.
The WiFi connection may be interrupted depend on iOS version. Please update the OS to iOS latest edition. Please check the Apple support official site for the method of checking the iOS version.
You can download here.
Please select an application that applies to your smartphone. You can also download from each store （iPhone：APP Store、Android：Play Store）. *You can search by the keyword 'Shimano'.
The connection status of a wireless ANT device is indicated by an icon displayed in the upper-right corner of the app's Live View screen.
Data from an ANT device is stored in the camera's Micro SD card in the form of CSV files.
HD120fps, WVGA120fps, and VGA240fps videos saved on iOS 8 or later smart phones play back in slow motion. Change the slow motion and normal playback ranges via the smart phone’s video editing function.
Mirror mode setting is for viewing live view screen in mirror view for checking the rear view.
No, you can't. Please don't put in background status when saving as saving can't be completed if you do so.